Why did i bother updating to os5! MyCloud access completely broken "no active internet connection" errors

[Bennor]

One troubleshooting suggestion. Perform a 40 second reset, if you haven’t already.

My Cloud OS 5: How to Reset a My Cloud OS 5 Device
https://support-en.wd.com/app/answers/detail/a_id/29445/

There was a post in the OS3 My Cloud subforum where someone had a similar issue where the My Cloud Dashboard indicated “no internet access”. For them, a 40 second reset worked.

Cloud Access Confusion

After trying the initial options without any resolution, I had to perform the 40 second reset in order to fix the Internet connection problem. Everything seems to be working correctly now. Thanks for your help!