Who designed the STUPID email support form at WD?

It simply boggles the mind how a simple email customer support system, can be made so complicated that one can’t determine where you are in the process.  I wish I could take a picture of the entire correspondence. I think they hire uneducated support help, which is unable to do anything for the custormer to begin with.

After acknowleging he received my picture that the drive shows in Diskmangers, but can’t  be accessed in Vista,

Mr Gustavo R. types the following:

Thank you for your reply.

If the drive is listed under Disk Management then, can you tell me what is the status of the drive?

Gustavo R.
Western Digital Service and Support

How can anyone deal with such incompetence?

Well it finally got resolved, the drive letter was no longer being recognized, hence reassigning a new drive letter took care of the problem. Thanks Christian.