I just purchased My Passport Essential to back up files from an unstable laptop. It took more than 15 hours to back up 22GB of data. I performed the backup using WD Smartware. However, when I open the drive from Windows there is nothing there except the WD Smartware folder. Where are all my files? Why can’t I view them? The only way I have been able to see what’s on the drive is via WD Smartware’s “Retrieve tab --> Select Files”. But it takes forever for Smartware to rebuild the volumes, which it does every time. I discovered that I can copy (drag-and-drop) files and folders to the drive from Windows, but these are the same files and folders that were backed up. Why don’t I get a message confirming the overwrite? Are the backed up files in some special partition on the drive that isn’t visible to the user???
What’s the deal?