What to do when the resets don't work?

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

Had a power outage last week and my WD MyCloud wouldn’t appear on the network. Solid white light on the front, the network port had a solid yellow light and a flashing green light.

So I tried the 4 second reset, then the 40 second one, no change to the lights. I was away at the weekend so let it plugged in to see if it just needed time, but no.

Before I call WD support and spend time on the phone anyone got the next steps to try?

2

My first suggestion is to shut it down properly, if it will, then unplug the power for one minute, then plug it back in. If the front light turns blue ( Give it five to ten minutes ) and it still doesn’t show on your network then reboot your router. After rebooting your router see if it is on the network.

1 Like
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Hi acorn1 ,

After performing the steps as mentioned by @cat0w. You can contact WD Technical Support.

To Contact WD for Technical Support
http://support.wdc.com/support/case.aspx?lang=en

4

[old so probably resolved but…]

That’s what happened to mine, after talking with WD they tried the various 4 & 40 second resets, then suggested connecting directly to a PC and trying arp -p at a DOS box which gives the IP and MAC address of everything connected. As it didn’t show up they decided it was the drive which was faulty.