The problem can be three causes:
Use a SATA box (Instead of SATA III)
You do not have the latest version of Intel® Rapid (Intel® RST) installed
You use MBR (Master Boot Record) instead of GPT
Note; MBR disk can only support 2TB hard drive
Look at the SATA cable, it must be SATA III, also the “Docking Station” or USB Box, it must be SATA III compatible
If you connect the Direct HDD to the motherboard or a modern box, you solve the problem.
– Spanish –
El problema puede ser tres causas:
Usa una caja SATA (En vez de SATA III)
No tienes instaldo la Ultima versión de Intel® Rapid (Intel® RST)
Usas MBR (Master Boot Record) en vez de GPT
Nota: El disco MBR solo admite discos duros de 2 TB
Ten en cuenta tambien el tipo de cable, asi como el “Docking Station” o Caja USB.
Si conectas el Disco duro Directo a la placa base o una Caja moderna, solucionas el problema.
— EDIT ----
That happens, when a disk is formatted, problem with SATA version.
I have done the test with one of the Disks and it happens the same.
When I connect it directly to SATA III or modern Box, it detects all TBs.
And if the hardware is not updated, it does not matter what software you use, always.
Indeed it is normal that before formatting, it will show you all the gigabytes.
How do you have the hard drive connected?
In case it is direct to the plate, which model?
The sata cable, you can send us a photo where the letters are seen.
In general, all the photos you can, to see how you have it connected and with what