Website Registration for RMA

I visit using IE-11.  I sign in and appear to be recognized.  I go to product registration.  I enter a serial number that I have copied and pasted from the WD DLG Diagnostics report.  The serial number registration is replaced with a generally blank box that says “Account” and my name.  I go to RMA, and it tells me I have no products registered.

Am I doing something incorrectly, or is there a problem with your website?

Hi try typing in the serial number somtimes copy and paste just does not work.

I found the problem to be Internet Explorer related. I used firefox and typed in the serial nu,ber and it worked.