Hi there, hopefully this is in the right arena and posted correctly. I have a live hub with which over time I have battled the vagaries of losing thumbnails and folder levels that aren’t there and all the other WD quirks, but I think I’ve reached the end with this device. After finally getting video thumbnails to stay put and music artwork to display properly and a wealth of videos and music to play, I foolishly allowed the most recent firmware upgrade, the unit has now switched from component video out to HDMI and refuses to change. It goes through the motions of changing in the video menu, but ends up the same. I have an aging but expensive non HD Viera that relies on component input. So now all I get is an unviewable screen. My spare bedroom TV is HD, and swapping the unit there is how I know the WD has gone to HDMI. Does anyone please have a solution. I’ve tried paperclip reset, total powerdown etc which only succeeded in screwing up my video thumbnails again. Thanks in advance.
Which firmware? 3.01.19
What happened? Installed firmware, which appeared to be successful. After 24 hours or so.....
Turned on the device, my video settings were lost and set to HDMI. Screen became un-readable and un-usable.
|-||What were you doing? Turning on the device with red remote power button|
|-||Does this happen every time? Yes this is permanent, video output menu settings do nothing.|
|-||What hardware and media were you using? Viera 42" TV (pre HD) with Component inputs|
|-||Did this happen with previous firmware? No|
|-||Does power cycling the unit solve this? No|
|-||Does resetting to factory defaults solve this? ...No|
|-||Have you tried this on other devices? Yes, samsung HD 32" via HDMI, ..only way to read the menu, which still won't change from HDMI.|