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WDTV Gen 1 issues

Hello,

I have a Gen 1 WDTV (WD 00AVP) for quite some time now, and never had any problems with it, untill yesterday… We were watching a movie and all of a sudden the screen froze. When trying to reboot, it kept frozen. When trying to watch another file, it kept giving the frozen image of the movie which started it. So I resetted the WDTV to factory settings. All worked okish again (except for subtitles). After that I tried to do a firmware upgrade. The screen froze again. I’ve searched in the knowledge base and followed the steps given. It didnt work, so I decided to reset the entire WDTV with the paperclip like mentioned in http://wdc.custhelp.com/app/answers/detail/a_id/3646/session/L2F2LzEvdGltZS8xMzAxODQ4NjQ1L3NpZC9VM2tpenpxaw%3D%3D. No reaction what so ever. (it is stuck at the WD logo or at 0% when I connect a USB with the firmware upgrade files). Tried different USB sticks as well.  Does this mean I need to buy a new player or does anyone have any solutions?

Thanks in advance.

Hello,

If you are under warranty contact WD for replacement. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Support for Western Digital Hard Drives | Western Digital

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