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WDMyCloudEX4100 not communicating

All the drives appear to work well. But all attempts to connect to the dashboard via USB or TCP-IP not working. No errors on the box itself. Using both ethernet ports. I love my drive, but it doesn’t want to take to me. I also tried hooking it up to the router doesn’t like it either. Any ideas?

Hi @RandyRich,

Please refer to the following KB article to access the My Cloud Dashboard: My Cloud OS 3: Access the Dashboard on a EX4100

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