WDMyCloudex4 after 15 minutes hang

Hi,
I have a very big problem so please help me
I have a “WDMyCloudEX4” 16 TB
I connect this device on network but after 10 to 15 mintes hang then no work dash board or any other
so every 15 minutes i have to do it restart with power plug then working only 15 mintues
i give them static ip and DHCP ip but nothing
after hanging do not connect any computer with WD

Hi inam1,

You should try to perform 4 second reset on the drive and if the issue still persist then you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support


The link below will allow you to call support.