Hi,
I have a very big problem so please help me
I have a “WDMyCloudEX4” 16 TB
I connect this device on network but after 10 to 15 mintes hang then no work dash board or any other
so every 15 minutes i have to do it restart with power plug then working only 15 mintues
i give them static ip and DHCP ip but nothing
after hanging do not connect any computer with WD
Hi inam1,
You should try to perform 4 second reset on the drive and if the issue still persist then you should try contacting WD’s Technical Support about this.
To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.
