Western Digital, you are a joke. Your products are paperweights and your support is… wait, what support? Oh yeah, it doesn’t exist. I wouldn’t touch another WD product with a ten foot pole.
This may sound harsh but it is how I am feeling right now. And I think I can confidently say that many of the customers who gave your their money to buy the WDHDTV V2 are feeling the same way. I want you to be able to prove me wrong. Show us that this is just a fluke, a lapse, and my confidence will be restored.
That being said, 4 months without support (that is a third of year folks) is way too long a gap for me to think WD gives even a tiny care about the customers they swindled. This is the official WD forum and to even see a WD representative post here might as well be certified as a miracle. Somewhere along the line WD seems to have forgotten that without customers they would have nothing.
I think the question on everybody’s mind is, “When are we getting new, quality, working firmware?” And, “soon,” is a pretty poor answer. Months ago wouldn’t have been soon enough. We want real answers. Are you working on the issues? What can we expect and when can we expect it? We are tired of waiting. We want the support we deserve. If you give us that support we will show our gratitude and continue to buy WD products. If not, we will take our business elsewhere and make sure that everybody who will listen will too. Thank You.