WDBOOK LIVE Yellow Led dont change

My book live was properly working.

After an update yesteday, i shut it down. and today dont work.

The light when it starts it blue, and the it became yellow. But it never changes anymore.

I have checked the Network Intallation and my other Network Devices still work properly (so is not a Network issue)

I have tried to ping my device and nothing.

What should i do?

Which details should i give you to help me correctly?

You should try contacting support about this issue.