WD3201ABYS - SMART short/extended tests never complete


#1

I’m just wandering if anyone else encountered this problem with a WD RE2, model WD3201ABYS, drive.

The drive works fine, there are no problems concerning sectors or something, i did a surface scan (using HD Tune) and nothing bad showed up. Since this hard drive is the system disk in a WIndows Xp station that remains on 24/7, I’ve decided to set up my system to perform periodic SMART tests (short every week, extented once a month) using smartmontools.

I’ve actually set up these scans an all 4 hard drives present in the system (all WD, the others being 2 Blue Caviars and one Black).

However, while the SMART tests run fine on all other 3 disks and return “Completed without error”, no self tests were ever completed on this disk (as can be seen in the smartctl output below).

The gap in scans/power-on hours is due to a period in which the SATA controller was set to AHCI mode. I eventually returned to IDE mode to be able to read SMART status and run SMART tests (since the AMD’s AHCI driver for Windows Xp does not support SMART - the controller being a SB700 southbridge)

Another weird thing is the error log displaying 392 errors (ATA Error Count: 392) - one actually appeared during one of my attempts at running the smart test - but no errors details are listed below this line.

The last two scans were cancelled manually by me (with smartctl -X) since they didn’t appear to ever complete (the extended scan ran from 10PM and was still running at 11AM the next day and showed no sign of ever completing) and also slowed the computer to almost crawling…

=== START OF INFORMATION SECTION ===
Device Model: WDC WD3201ABYS-01B9A0
Serial Number: WD-WCARW3306713
Firmware Version: 13.01C02
User Capacity: 320.072.933.376 bytes
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Tue Jul 27 22:19:08 2010 GTBDT
SMART support is: Available - device has SMART capability.
                  Enabled status cached by OS, trying SMART RETURN STATUS cmd.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x85) Offline data collection activity
                                        was aborted by an interrupting command from host.
                                        Auto Offline Data Collection: Enabled.
Self-test execution status: ( 241) Self-test routine in progress...
                                        10% of test remaining.
Total time to complete Offline
data collection: (8400) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 100) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x303f) SCT Status supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate 0x000f 199 199 051 Pre-fail Always - 11001
  3 Spin_Up_Time 0x0003 174 153 021 Pre-fail Always - 4266
  4 Start_Stop_Count 0x0032 098 098 000 Old_age Always - 2069
  5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
  7 Seek_Error_Rate 0x000e 100 253 000 Old_age Always - 0
  9 Power_On_Hours 0x0032 072 072 000 Old_age Always - 21054
 10 Spin_Retry_Count 0x0012 100 100 000 Old_age Always - 0
 11 Calibration_Retry_Count 0x0012 100 100 000 Old_age Always - 0
 12 Power_Cycle_Count 0x0032 098 098 000 Old_age Always - 2067
192 Power-Off_Retract_Count 0x0032 198 198 000 Old_age Always - 1970
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 2069
194 Temperature_Celsius 0x0022 114 100 000 Old_age Always - 33
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0012 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 200 200 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0

SMART Error Log Version: 1
ATA Error Count: 392 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Aborted by host 10% 21052 -
# 2 Extended offline Aborted by host 10% 21046 -
# 3 Short offline Interrupted (host reset) 90% 15209 -
# 4 Short offline Interrupted (host reset) 80% 15041 -
# 5 Short offline Interrupted (host reset) 90% 14873 -
# 6 Extended offline Interrupted (host reset) 90% 14730 -
# 7 Short offline Interrupted (host reset) 90% 14705 -
# 8 Short offline Interrupted (host reset) 90% 14537 -
# 9 Short offline Interrupted (host reset) 90% 14374 -
#10 Short offline Interrupted (host reset) 90% 14216 -
#11 Short offline Interrupted (host reset) 80% 14048 -
#12 Extended offline Interrupted (host reset) 90% 14001 -
#13 Short offline Interrupted (host reset) 90% 13880 -
#14 Short offline Interrupted (host reset) 90% 13712 -
#15 Short offline Interrupted (host reset) 80% 13545 -
#16 Short offline Interrupted (host reset) 90% 13377 -
#17 Extended offline Interrupted (host reset) 90% 13282 -
#18 Short offline Interrupted (host reset) 90% 13209 -
#19 Short offline Interrupted (host reset) 90% 13041 -
#20 Short offline Interrupted (host reset) 80% 12873 -
#21 Short offline Interrupted (host reset) 90% 12705 -

SMART Selective self-test log data structure revision number 1
 SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
    1 0 0 Not_testing
    2 0 0 Not_testing
    3 0 0 Not_testing
    4 0 0 Not_testing
    5 0 0 Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

What’s more, even WD’s own LifeGuard Diagnostics fail to complete the test, as seen in the image below

227i1816F7819A9329DC

I will eventually attempt to run the SMART tests from outside Windows, but since this computers is almost always in use, and the drive shows no problems except this weird behavior, that will have to wait…


#2

Usually, it’s not a good sign if any error occurs when you run a SMART test.   Have you tried running Windows Error Checking to make sure that there are no corruption or partition issues?


#3

Well… no errors occured (yet) when running the SMART tests. They just never complete (or take a very long time - >6 hours - and I have to cancel them to be able to use the computer normally)

The ATA error count increased - again - from 392 to 393 (after the extended scan that was supposed to complete last night never did and i canceled it this morning)

Device: /dev/sda, ATA error count increased from 392 to 393

But, still, “the most recent five errors” that should be shown are still missing from the SMART output. :neutral_face:

I eventually had the time to run the tests from outside Windows, using WD Diagnostics, and both tests ran fine, in the estimated ammount of time (short - 5mins, extended - 85 mins), and found no errors.

So i’m guessing it’s somehow Windows related…

I don’t think it could be a partition issue (since SMART tests don’t care what the data on the disk means, they check only the state of the sectors/disk). But i did run the Windows checkdisk (which on my 5 year old installed system takes ages to complete) and it found no errors.


#4

It does sound like a Windows related issue attempting to run the SMART test.  If the drive seems to be running fine and there are no errors coming up about the drive, then it should be okay.  However, as always, I would keep backups of any important data on the drive.