I am new to this forum so I apologize if this is posted in the wrong place or this question was already answered. I did search the Knowledge Base and the WD2Go Forum, but couldn’t find anything that matched my exact issue. When I’m connected to my home network I can play MP4 Movie files from my mapped Private Share on My Book Live Duo (MBLD) in Windows Media Play (WMP) just fine because I have the MP4 codec installed. I’m using an Acer Aspire laptop w/Win 7 Home Premium 64bit.
When I leave home and connect to the Internet I can connect to WD2Go.com and connect to MBLD and see the MP4 files on my Personal Cloud. However, when I try to open them w/WMP I just get a generic error message saying the file can’t be opened. I also get the same error trying to open them on VLC Media Player and Divx Player.
I also have an Acer Iconia Android (Honeycomb 3.x) tablet w/WD2Go mobile app and I can play my MP4 movies whether I’m at home or away. What am I missing here? I would appreciate any help getting this to work on my Win 7 laptop because it has an HDMI port and is convenient when traveling to connect to an HD TV and play my movies.