I paid about $500 for my 6TB WD Duo Live so I can backup files from different locations. I am seriously disappointed in this product and WD customer service. I often get about 2kb/sec transferring files. I have tried playing with UPNP, and also forwarding ports manually, and all seems fine as far as the firewall goes when I log into the hard drive (no relay connection)…
2kb/sec!!! Ridiculous … It is consumer fraud to even offer this product for sale and advertise remote access. I’m not behind any crazy firewalls, and I’m pretty well versed with networking. I have comcast internet at both locations.
I contacted customer support and got a generic form answer.
I am out $500 … Unless there is a solution, people should stay away from this garbage device.