WD, Will my FAN EVER start spinning? :((

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
6

It’s disgusting that folks have posted, contact customer server, since mid last year., but WD has done absolutly nothing to address the requests.  They don’t even have the courtesy to respond here.

Here is the ongoing “FAN Post”.

http://community.wd.com/t5/WD-My-Cloud-EX2/Question-regarding-the-FAN-used-by-WD-My-Cloud-EX2/m-p/771843/highlight/true#M881