WD Utilities non si apre su OS 10.13.6

#1

Sono disperato! Ho appena comprato su Amazon un My Book Duo di ultima generazione (mini USB / USB3), che viene visto senza problemi dal mio iMac ma non riesco ad avviare WD Utilities, seppur aggiornato all’ultima versione (_100). Ricevo questo messaggio di errore:

Process: WD Drive Utilities [5646]
Path: /Applications/WD Drive Utilities.app/Contents/MacOS/WD Drive Utilities
Identifier: com.wdc.branded.driveutility
Version: 2.1.1.100 (2.1.1.100)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: WD Drive Utilities [5646]
User ID: 501

Date/Time: 2019-06-03 08:41:55.053 +0200
OS Version: Mac OS X 10.13.6 (17G7024)
Report Version: 12
Anonymous UUID: 15A13BE0-C8A5-1510-57BC-0016A78B823A

Time Awake Since Boot: 4300 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Illegal instruction: 4
Termination Reason: Namespace SIGNAL, Code 0x4
Terminating Process: exc handler [0]

Application Specific Information:
*** CFRelease() called with NULL ***

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00007fff3afdcc3d CFRelease + 109
1 com.westerndigital.WDUtility 0x0000000103e67f6d -[WDDevices(FindFirewireDevices) FWDeviceAdded:] + 1463
2 com.westerndigital.WDUtility 0x0000000103e67866 -[WDDevices(FindFirewireDevices) registerNotificationsForFWPIDS:] + 232
3 com.wdc.branded.driveutility 0x0000000103cf5055 -[WDEcoController init] + 573
4 com.wdc.branded.driveutility 0x0000000103cf40a0 +[WDDriveUtilityController sharedEcoController] + 54
5 com.wdc.branded.driveutility 0x0000000103d6e0a6 -[WDHWSettingsSecurityUnlockController awakeFromNib] + 47
6 com.apple.AppKit 0x00007fff385bd7f8 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1653
7 com.apple.AppKit 0x00007fff386b8d1e -[NSNib _instantiateNibWithExternalNameTable:options:] + 679
8 com.apple.AppKit 0x00007fff386b897a -[NSNib _instantiateWithOwner:options:topLevelObjects:] + 136
9 com.apple.AppKit 0x00007fff386b7c50 -[NSViewController loadView] + 343
10 com.wdc.branded.driveutility 0x0000000103d2a17e -[WDUtilityWindowController awakeFromNib] + 1052
11 com.apple.AppKit 0x00007fff385bd7f8 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1653
12 com.apple.AppKit 0x00007fff385b4991 loadNib + 435
13 com.apple.AppKit 0x00007fff385b3eb5 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 696
14 com.apple.AppKit 0x00007fff385b3afa -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 204
15 com.apple.AppKit 0x00007fff385b38bb +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 447
16 com.wdc.branded.driveutility 0x0000000103d29d24 -[WDUtilityWindowController init] + 128
17 com.wdc.branded.driveutility 0x0000000103cf41ff +[WDDriveUtilityController sharedUtilityWindowController] + 51
18 com.wdc.branded.driveutility 0x0000000103cf3a95 -[WD_Drive_UtilityAppDelegate applicationDidFinishLaunching:] + 226
19 com.apple.CoreFoundation 0x00007fff3b06962c CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER + 12
20 com.apple.CoreFoundation 0x00007fff3b0694fa _CFXRegistrationPost + 458
21 com.apple.CoreFoundation 0x00007fff3b069231 ___CFXNotificationPost_block_invoke + 225
22 com.apple.CoreFoundation 0x00007fff3b027010 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1664
23 com.apple.CoreFoundation 0x00007fff3b026147 _CFXNotificationPost + 599
24 com.apple.Foundation 0x00007fff3d137817 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
25 com.apple.AppKit 0x00007fff38720206 -[NSApplication _postDidFinishNotification] + 313
26 com.apple.AppKit 0x00007fff3871fe4f -[NSApplication _sendFinishLaunchingNotification] + 220
27 com.apple.AppKit 0x00007fff385eddfb _DPSNextEvent + 2989
28 com.apple.AppKit 0x00007fff38d83e34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
29 com.apple.AppKit 0x00007fff385e2885 -[NSApplication run] + 764
30 com.apple.AppKit 0x00007fff385b1a72 NSApplicationMain + 804
31 libdyld.dylib 0x00007fff62f7c015 start + 1

Che posso fare? Così com’è il disco è inutilizzabile, soprattutto perché non posso impostare l’autospegnimento e posso spegnerlo solo scollegandolo dalla presa.
Qualcuno saprebbe aiutarmi?
Mille grazie in anticipo

#2

Ciao Daniele,

Prova a disinstallare WD Drive Utilities e poi scaricare WD Discovery, installando WD Drive Utilities tramite questo software invece:

Guida dell’utente di WD Discovery Online

#3

Ciao Yanni, grazie del suggerimento ma ho già provato e non cambia nulla.

WD mi risponde che ha girato il problema ai loro ingegneri e che potrebbe essere un problema di firmware ma a quanto pare ancora non abbiamo risolto nulla e sinceramente non posso fidarmi di questa unità finché non sarà pienamente operativa.
Altri suggerimenti?