WD TV media player WDBPUF0000NBK can not play videos sequentially or randomly

Greetings to all. I would like to know if someone can tell me why they can not play videos sequentially or randomly, because they are only playing one video at a time. They are music videos and so I would like to play them sequentially or randomly. The last one firmware provided to solve the problem of not playing in sequence but when I finally found out that for the firmware to effect had to restore to the factory defaults and after having done so, the option to play sequence disappeared and the other options still do not work . You can only play one by one