WD TV Live will not work with Onkyo TX-SR706 Receiver at all!

I installed the WD TV Live via HDMI cable into my Onkyo TX-SR706 Receiver. I installed a HDMI cable from the Onkyo HDMI output into the HDMI input of my Vizio model # SV320XVT. I hooked it up to my WiFi and got the latest firmware update. Everything worked great. Great sound, picture and video quality. I then powered down my system with my Logitech Harmony  890. Next day I powered everything back up and the interface looked like a film negative! I went into the Onkyo’s settings for HDMI and tried all of the available settings without any luck. I went into the WD TV Live video settings and tried multiple settings until I stumbled upon one that worked. Everything was back to awesome. Next power cycle got it back to the negative film result. I must keep fumbling around with the WD TV Live video output setting every time I power the three components up. I tried my other WD TV Live unit and it also provided these results. The “faulty” unit worked on my other HDTV. I hooked the “Faulty” unit directly up to the Vizio SV320XVT via HDMI cable. I used an optical toslink to the Onkyo TX-SR706 and switched the audio output in the WD TV Live to the Optical Output Setting. Now I get NO sound from Netflix and Hulu. Some of my video files on my NAS drive have sound, others do not. Some music files have sound, others do not. My Onkyo will only let that optical port be on or off.  Contacted Customer support, they told me to post my problem here.  I really like the WD TV Live. Is there going to be a firmware update or anything else I can do besides returning this device to the store???

Well, it’d be helpful to know what the difference is between the ONKYO’s EDID data and the TV’s EDID data.

Here’s how you can find out.

Start by connecting your WD directly to your TV via HDMI.  Don’t worry about the audio connection; it’s not important at this point.

Insert a supported USB Thumb Drive in the front USB slot.   It’s better if you do NOT have one in the back; that way there will not be any guesswork where the file is going to go.

Navigate to the ABOUT ./ SYSTEM INFO screen in the Setup menu.

When on the screen, press the following key sequence on your remote.

DOWN - DOWN - DOWN - DOWN - RIGHT - DOWN - DOWN

Nothing will appear to happen.

Now eject the drive and plug it into your PC.

You should find a file named “save-edid.bin” saved on the flash drive.

Copy it to your PC in a save place, and delete it from the memory stick.

Now repeat the above procedure when the HDMI cable is plugged into your ONKYO, and your ONKYO is plugged into your TV, and both systems have the INPUTS configured to show the WD on the screen.

Now, open each file in turn with a program called “monitor asset manager” which is available here:

http://www.entechtaiwan.com/util/moninfo.shtm

which will convert those files to human readable text.

Paste the output of both results here in the forum.

Not sure if this is useful info or just salt in the wound, but I’ve got the same receiver and a Dynex TV, all connected HDMI and it works without issue.  Sorry to hear about your woes.

TonyPh12345, thanks for the reply! I tried to use your directions, however I do not get " You should find a file named “save-edid.bin” saved on the flash drive."  All I get is wdtv.cas2 and another uniondb.cas_009a9c4132e. The “monitor asset manager” does not recognize either file. Am I doing something wrong?

I don’t know.

It’s been quite a while since I did that myself, so I’ll need to try it later and see if those steps are still valid.

Yes, it still works. Make sure you are in the ABOUT / DEVICE INFO screen whereit lists the firmware version, part number, and serial number. Mdont click the checkmark until AFTER you do the above key sequence.

TonyPh12345, Here is your requested information, hope this helps. This one is from the WD TV Live connected directly to my Vizio:

Monitor
  Model name… SV320XVT
  Manufacturer… Vizio
  Plug and Play ID… VIZ0057
  Serial number… PPFLAL0400246
  Manufacture date… 2010, ISO week 4
  Filter driver… None
  -------------------------
  EDID revision… 1.3
  Input signal type… Digital
  Color bit depth… Undefined
  Display type… RGB color
  Screen size… 700 x 390 mm (31.5 in)
  Power management… Not supported
  Extension blocs… 1 (CEA-EXT)
  -------------------------
  DDC/CI… n/a

Color characteristics
  Default color space… Non-sRGB
  Display gamma… 2.20
  Red chromaticity… Rx 0.640 - Ry 0.335
  Green chromaticity… Gx 0.288 - Gy 0.609
  Blue chromaticity… Bx 0.144 - By 0.065
  White point (default)… Wx 0.279 - Wy 0.292
  Additional descriptors… None

Timing characteristics
  Horizontal scan range… 31-70kHz
  Vertical scan range… 50-77Hz
  Video bandwidth… 150MHz
  CVT standard… Not supported
  GTF standard… Not supported
  Additional descriptors… None
  Preferred timing… Yes
  Native/preferred timing… 1920x1080p at 60Hz
    Modeline… “1920x1080” 148.500 1920 2008 2052 2200 1080 1085 1090 1125 +hsync +vsync

Standard timings supported
     720 x  400p at  70Hz - IBM VGA
     640 x  480p at  60Hz - IBM VGA
     640 x  480p at  72Hz - VESA
     640 x  480p at  75Hz - VESA
     800 x  600p at  56Hz - VESA
     800 x  600p at  60Hz - VESA
     800 x  600p at  72Hz - VESA
     800 x  600p at  75Hz - VESA
    1024 x  768p at  60Hz - VESA
    1024 x  768p at  70Hz - VESA
    1024 x  768p at  75Hz - VESA

EIA/CEA-861 Information
  Revision number… 3
  IT underscan… Not supported
  Basic audio… Supported
  YCbCr 4:4:4… Supported
  YCbCr 4:2:2… Supported
  Native formats… 1
  Detailed timing #1… 1280x720p at 60Hz
    Modeline… “1280x720” 74.250 1280 1390 1430 1650 720 725 730 750 +hsync +vsync
  Detailed timing #2… 1920x1080i at 50Hz
    Modeline… “1920x1080” 74.250 1920 2448 2492 2640 1080 1084 1094 1124 interlace +hsync +vsync
  Detailed timing #3… 720x480p at 60Hz
    Modeline… “720x480” 27.000 720 736 798 858 480 489 495 525 -hsync -vsync
  Detailed timing #4… 1920x1080p at 60Hz
    Modeline… “1920x1080” 148.500 1920 2008 2052 2200 1080 1085 1090 1125 +hsync +vsync
  Detailed timing #5… 720x576p at 50Hz
    Modeline… “720x576” 27.000 720 732 796 864 576 581 586 625 -hsync -vsync

CE video identifiers (VICs) - timing/formats supported
    1920 x 1080p at  50Hz - HDTV (16:9, 1:1)
    1280 x  720p at  50Hz - HDTV (16:9, 1:1)
    1280 x  720p at  60Hz - HDTV (16:9, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     720 x  480p at  60Hz - EDTV (16:9, 32:27)
    1920 x 1080p at  60Hz - HDTV (16:9, 1:1) [Native]
    1920 x 1080i at  60Hz - HDTV (16:9, 1:1)
     720 x  576p at  50Hz - EDTV (16:9, 64:45)
     720 x  576i at  50Hz - Doublescan (4:3, 16:15)
    1920 x 1080i at  50Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  24Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  25Hz - HDTV (16:9, 1:1)
    NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)
  AC-3    2-channel, 16/20 bit depths    at 32/44/48 kHz

CE speaker allocation data
  Channel configuration… 2.0
  Front left/right… Yes
  Front LFE… No
  Front center… No
  Rear left/right… No
  Rear center… No
  Front left/right center… No
  Rear left/right center… No
  Rear LFE… No

CE vendor specific data (VSDB)
  IEEE registration number. 0x000C03
  CEC physical address… 3.0.0.0
  Supports AI (ACP, ISRC)… No
  Supports 48bpp… No
  Supports 36bpp… Yes
  Supports 30bpp… Yes
  Supports YCbCr 4:4:4… No
  Supports dual-link DVI… No
  Maximum TMDS clock… 165MHz

Report information
  Date generated… 1/31/2012
  Software revision… 2.60.0.972
  Data source… File
  Operating system… 6.1.7601.2.Service Pack 1

Raw data
  00,FF,FF,FF,FF,FF,FF,00,59,3A,57,00,01,01,01,01,04,14,01,03,80,46,27,78,0A,FC,FB,A3,55,49,9C,24,
  10,47,4A,AF,CE,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,02,3A,80,18,71,38,2D,40,58,2C,
  55,00,BC,86,21,00,00,1E,00,00,00,FD,00,32,4D,1F,46,0F,00,0A,20,20,20,20,20,20,00,00,00,FF,00,50,
  50,46,4C,41,4C,30,34,30,30,32,34,36,00,00,00,FC,00,53,56,33,32,30,58,56,54,0A,20,20,20,20,01,84,
  02,03,20,71,4C,1F,13,04,01,03,90,05,12,15,14,20,21,23,11,07,03,83,01,00,00,66,03,0C,00,30,00,30,
  01,1D,00,72,51,D0,1E,20,6E,28,55,00,BC,86,21,00,00,1E,01,1D,80,D0,72,1C,16,20,10,2C,25,80,BC,86,
  21,00,00,9E,8C,0A,D0,8A,20,E0,2D,10,10,3E,96,00,BC,86,21,00,00,18,02,3A,80,18,71,38,2D,40,58,2C,
  55,00,BC,86,21,00,00,1E,8C,0A,D0,90,20,40,31,20,0C,40,55,00,BC,86,21,00,00,18,00,00,00,00,00,3A

This next one is data when WD TV Live is connected to the Onkyyo and then to the Vizio:

Monitor
  Model name… TX-SR706
  Manufacturer… Onkyo
  Plug and Play ID… ONK0872
  Serial number… n/a
  Manufacture date… 2008, ISO week 0
  Filter driver… None
  -------------------------
  EDID revision… 1.3
  Input signal type… Digital
  Color bit depth… Undefined
  Display type… RGB color
  Screen size… 700 x 390 mm (31.5 in)
  Power management… Not supported
  Extension blocs… 1 (CEA-EXT)
  -------------------------
  DDC/CI… n/a

Color characteristics
  Default color space… Non-sRGB
  Display gamma… 2.20
  Red chromaticity… Rx 0.640 - Ry 0.335
  Green chromaticity… Gx 0.288 - Gy 0.609
  Blue chromaticity… Bx 0.144 - By 0.065
  White point (default)… Wx 0.279 - Wy 0.292
  Additional descriptors… None

Timing characteristics
  Horizontal scan range… 31-70kHz
  Vertical scan range… 50-77Hz
  Video bandwidth… 150MHz
  CVT standard… Not supported
  GTF standard… Not supported
  Additional descriptors… None
  Preferred timing… Yes
  Native/preferred timing… 1920x1080p at 60Hz
    Modeline… “1920x1080” 148.500 1920 2008 2052 2200 1080 1085 1090 1125 +hsync +vsync
  Detailed timing #1… 1280x720p at 60Hz
    Modeline… “1280x720” 74.250 1280 1390 1430 1650 720 725 730 750 +hsync +vsync

Standard timings supported
     720 x  400p at  70Hz - IBM VGA
     640 x  480p at  60Hz - IBM VGA
     640 x  480p at  72Hz - VESA
     640 x  480p at  75Hz - VESA
     800 x  600p at  56Hz - VESA
     800 x  600p at  60Hz - VESA
     800 x  600p at  72Hz - VESA
     800 x  600p at  75Hz - VESA
    1024 x  768p at  60Hz - VESA
    1024 x  768p at  70Hz - VESA
    1024 x  768p at  75Hz - VESA

EIA/CEA-861 Information
  Revision number… 3
  IT underscan… Not supported
  Basic audio… Supported
  YCbCr 4:4:4… Supported
  YCbCr 4:2:2… Supported
  Native formats… 1
  Detailed timing #1… 1920x1080i at 50Hz
    Modeline… “1920x1080” 74.250 1920 2448 2492 2640 1080 1084 1094 1124 interlace +hsync +vsync
  Detailed timing #2… 720x480p at 60Hz
    Modeline… “720x480” 27.000 720 736 798 858 480 489 495 525 -hsync -vsync
  Detailed timing #3… 1920x1080p at 60Hz
    Modeline… “1920x1080” 148.500 1920 2008 2052 2200 1080 1085 1090 1125 +hsync +vsync

CE video identifiers (VICs) - timing/formats supported
    1920 x 1080p at  50Hz - HDTV (16:9, 1:1)
    1280 x  720p at  50Hz - HDTV (16:9, 1:1)
    1280 x  720p at  60Hz - HDTV (16:9, 1:1)
     640 x  480p at  60Hz - Default (4:3, 1:1)
     720 x  480p at  60Hz - EDTV (16:9, 32:27)
    1920 x 1080p at  60Hz - HDTV (16:9, 1:1) [Native]
    1920 x 1080i at  60Hz - HDTV (16:9, 1:1)
     720 x  576p at  50Hz - EDTV (16:9, 64:45)
     720 x  576i at  50Hz - Doublescan (4:3, 16:15)
    1920 x 1080i at  50Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  24Hz - HDTV (16:9, 1:1)
    1920 x 1080p at  25Hz - HDTV (16:9, 1:1)
     720 x  480i at  60Hz - Doublescan (4:3, 8:9)
    1440 x  480p at  60Hz - DVD (16:9, 16:27)
    1440 x  576p at  50Hz - DVD (16:9, 32:45)
    2880 x  576i at  50Hz - Console (4:3, 2:15-20:15)
    2880 x  480i at  60Hz - Console (4:3, 2:9-20:9)
    2880 x  480p at  60Hz - Console (16:9, 8:27)
    2880 x  576p at  50Hz - Console (16:9, 16:45)
    NB: NTSC refresh rate = (Hz*1000)/1001

CE audio data (formats supported)
  LPCM    2-channel, 16/20/24 bit depths at 32/44/48/88/96/176/192 kHz
  LPCM    8-channel, 16/20/24 bit depths at 32/44/48/88/96/176/192 kHz
  AC-3    8-channel,  640k max. bit rate at 32/44/48 kHz
  DTS     8-channel, 1536k max. bit rate at 44/48 kHz
  SACD    6-channel                      at 44 kHz
  DD+     8-channel                      at 44/48 kHz
  DTS-HD  8-channel, 16-bit              at 44/48/88/96/176/192 kHz
  DVD-A   8-channel                      at 48/96/192 kHz

CE speaker allocation data
  Channel configuration… 7.1
  Front left/right… Yes
  Front LFE… Yes
  Front center… Yes
  Rear left/right… Yes
  Rear center… No
  Front left/right center… No
  Rear left/right center… Yes
  Rear LFE… No

CE vendor specific data (VSDB)
  IEEE registration number. 0x000C03
  CEC physical address… 2.1.0.0
  Supports AI (ACP, ISRC)… Yes
  Supports 48bpp… No
  Supports 36bpp… No
  Supports 30bpp… Yes
  Supports YCbCr 4:4:4… No
  Supports dual-link DVI… No
  Maximum TMDS clock… 165MHz
  Video latency §… -1ms
  Audio latency §… -1ms
  Video latency (i)… -1ms
  Audio latency (i)… -1ms
  HDMI video capabilities… No
  Data payload… 030C0021009021C000000000

Report information
  Date generated… 1/31/2012
  Software revision… 2.60.0.972
  Data source… File
  Operating system… 6.1.7601.2.Service Pack 1

Raw data
  00,FF,FF,FF,FF,FF,FF,00,3D,CB,72,08,00,00,00,00,00,12,01,03,80,46,27,78,0A,FC,FB,A3,55,49,9C,24,
  10,47,4A,AF,CE,00,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,01,02,3A,80,18,71,38,2D,40,58,2C,
  55,00,BC,86,21,00,00,1E,01,1D,00,72,51,D0,1E,20,6E,28,55,00,BC,86,21,00,00,1E,00,00,00,FC,00,54,
  58,2D,53,52,37,30,36,0A,20,20,20,20,00,00,00,FD,00,32,4D,1F,46,0F,00,0A,20,20,20,20,20,20,01,DE,
  02,03,42,71,53,1F,13,04,01,03,90,05,12,15,14,20,21,06,0F,1E,19,0A,24,26,38,09,7F,07,0F,7F,07,17,
  07,50,3F,06,C0,4D,02,00,57,06,00,5F,7E,01,67,54,00,83,4F,00,00,6C,03,0C,00,21,00,90,21,C0,00,00,
  00,00,01,1D,80,D0,72,1C,16,20,10,2C,25,80,BC,86,21,00,00,9E,8C,0A,D0,8A,20,E0,2D,10,10,3E,96,00,
  BC,86,21,00,00,18,02,3A,80,18,71,38,2D,40,58,2C,55,00,BC,86,21,00,00,1E,00,00,00,00,00,00,00,33

Well, the good news is that your Onkyo and the Vizio are BOTH providing the same colorspace data points.

What this indicates to me is that perhaps the Onkyo has a faulty HDMI port.   

You’ve indicated you’ve tried two different WD devices, so it’s unlikely the WD has a hardware issue…

A coupleof things I noticed that might help:

When I setup the Harmony remote with the WDTV, the power off would shut the unit down completely instead of using sleep mode as the WDTV remote does. Turning on again takes a long time and the WDTV has to re-build the media library. I never had problems with the video but they might be related. You can manually program the power off from the wdtv remote using learning mode on the Harmony if this is an issue for you.

With the optical cable, a surprising number of receivers are unable to decode AAC. I had this issue as well (Netflix Hulu Youtube etc…)  I fixed it by going to setup>audio>optical>and UNselecting the AAC setting. This will force stereo PCM out instead of AAC and won’t affect DDsurround/DTS etc… That made everything work again for me.

I want to thank you all for your help. I tried all available HDMI ports on the Onkyo and all provide the less than desirable result. I even tried the port that I have my PS3 hooked up on (which has been fine for years) and that did not work. Thank you vango44, with your suggestion I am now able to get the optical toslink to work with all files, Netflix and Hulu now all have sound!  Thanks again for your help!