Hello WD Community.
Hoping I can get some advise regarding an issue that has popped up recently on a friends WD TV Live.
She spent roughly 3hrs watching some AVI files on the device over the weekend and part way through an ep, paused, navigated back to the main menu and shut the unit down.
She returned about an hour or so later to continue the ep, but the device would not respond.
The power indicator is lit but apart from this is no indication the unit is operational.
She has not updated the device at any point, as she does not have access to internet. And nothing in the vicinity of the device was moved or anything.
She uses an HDMI cable and I’ve noted others reporting issues with the HDMI port ceasing to work, we are going to attempt the component cable this evening to see if this allows it to work.
However in the meantime I have attempted to hook the device to my PC via WD Link, but no matter how it is connected (USB 1, USB 2 or Network cable) it cannot detect the device.
At the moment she is slightly paranoid that somehow she may have wiped the device, if this is the case, is there anyway to reinitialize with the original setup or to somehow force a new Firmware into place?
I realize this would be difficult without being able to use the main menu or connecting to a computer :smileyvery-happy:
We also noted this occure litterly 2 days after the warantee expired