WD Sync Installer quit unexpectedly

[IAN_LAI]

Hi, I’m using Mac OS X EI Capitan and i had just download the latest WD Sync. But it always pop up with “WD Sync Installer quit unexpectedly”. Is anyone else having the same issue? Any solution? Thanks you

[Trancer]

I’d recommend ensuring your Mac is fully updated. If the application is crashing then you can use Apple Time Machine in order to create system backups and store them into your WD My Cloud.

[JAIME_PRADO]

Could you solve the problem ?

I have the same Issue

[existme]

Finally this genius guy found the solution. Apparently the problem is due to a disabled font (Arial) on Mac OS.
See the complete answer here:

WD Sync Installer quit unexpectedly! (Mac OSX El Capitan)

Hi existme, I had the same problem until I saw your “debug dump”. You’re right to question that the problem is due to: The clue was the “withFont:” part, so I checked with Font Book and Arial was OFF. I switched Arial ON and the installer worked immediately! The first window that the installer opens uses… Arial Have a nice day!

Have fun!

[IAN_LAI]

Thanks for the sharing! It works fine for me now…