I have a WD My Cloud Mirror at home and installed WD Sync software on my 1st computer which a laptop PC in office. I selected “sign in” with my account when installed the WD Sync, it works fine on my office laptop.
Now I tried to install WD Sync on my 2nd computer which is a desktop PC at home, in the same LAN with MCM. Since the two devices are in the same LAN, I didn’t select “sign in” but just selected the device shown on the screen. The WD Sync was installed successful on my desktop PC.
Here is my problem:
I placed some files in the My Cloud folder of my 1st computer
The files were synchronized in the folder on My Cloud Mirror
Opened the My Cloud folder of my 2nd computer, the files were not synchronized
Tried to placed some files in the My Cloud folder of my 2nd computer, the files were not synchronized in the folder of MCM either
Checked the WD Sync status on my 2nd computer, it shows “No internet connection”
Opened the MCM dashboard, confirmed the cloud access was active on my 2nd computer
Today I tried to check the name resolution again, looks like it returned the expected information, but I still couldn’t sync my 2nd computer - “no internet connection detected”.
I connected my 1st PC in the same LAN, uninstalled WD Sync on my 1st PC and then reinstalled it. Because I normally use my 1st PC remotely, when I installed, I selected “sign in” with my account information.
The error message “cannot connect to the remote server”.
I checked and confirmed the domain names can be resolved on my 1st PC (same as the 2nd one).
Could it be the problem related to the router? I closed the anti-virus software and Windows firewall, the problem still exists.
If the Unique ID does not resolve, then YES you could have an internal or external DNS problem or an issue of VPN interference. Cannot connect to remote server could also mean a name resolution issue.
