WD Support Phone line misinformation

Ok – so I probably should have made my first call from home when I was with the equipment – but due to the support hours of operation as published on the website, I called from the office today.  I was given a case number and told to call back from home.  When I confirmed that the hours were only until 7PM CST the support tech said “oh, no - we’re here until 9pm CST.”  So here I am thinking I had time to put the kids to bed before getting on the phone with tech support and it’s 7:39 CST and I get the message that the tech support line is closed.

Thanks alot.

These are our advertised hours.  Whoever you talked to must have confused time zones.

United States & Canada Support Center

US & Canada - English 1 (800) 275-4932 Monday - Thursday
Friday - Sunday
8 am - 7 pm CST
8 am - 5 pm CST
US - Spanish 1 (949) 672-7199 Monday - Thursday
9 am - 6 pm CST
9 am - 5 pm CST