I submitted a support request on 29th Dec 2009. (click for details > Can’t specify which files - 100% CPU….)
On 10th Jan 2010, almost 2 weeks later, I received a response.
At first, I though I’d mis-read it. It’s unbelieveable!!! WD now expect customers, who’ve asked for support, to email them again to confirm that they want the support that they already asked for !!!
The following is unedited (apart from highlighting certain phases)…
We apologize for the delay in responding to you. Due to heavy volume, we are currently beyond our normal turnaround of 1 business day.
We realize that some of you may have already found the answers to your questions. In an effort to respond to your needs more efficiently, please do one of the following:
If you have already found the answers to your questions and DO NOT REQUIRE a response from us, please DO NOT REPLY to this email.
If you have not found the answer(s) to your question(s) and DO REQUIRE a response from us, please REPLY to this email. In your reply, you can just state that you still need an answer to your questions. If you do not respond to this email, we will assume that you do not require a response from us.
Thank you for your patience and understanding
Western Digital Service and Support
I really hope this is not their normal standard (else I’ll be going back to Seagate). Can other users please post here to indicate if this is typical or an exception to the norm? Has your support experience been good, bad or indifferent?