WD Support Case reply. How long?

My Cloud OS 3 Personal & Network Attached Storage My Cloud Mirror
1

Hi

I have just bought a MyCloud Mirror and have a few issues. I created a support case with WD about 5 days ago but I have had no reply so far. Does anyone have any experience with how long this usually takes.

Thanks

2

Hello,

Getting a reply from WD support usually takes less than 48 hours.

I recommend you contact WD support directly for assistance with this.