Placed an order, received confirmation email. 5 days later, received a cancellation order with no reasons.
Thank you for ordering from Western Digital APAC. At your request or at the request of the fulfiller and/or manufacturer, the following was cancelled from your order:
Product Name Qty Ordered Reason for cancellation
My Book Liv 1 Not Satisfied
Order ID: [Deleted - Privacy]
Order Date: 14 August 2014
If WD has a FB page I will post this on the FB. The underlying problem was WD is not honouring a 10% discount coupons on the web store. Cancelled all the orders and continue to sell for the same price without th 10% discount. Claiming the 10% discount code was faurdurant.
Why cant WD did a bit better, at least with the wordings in the email. I will never buy anymore WD products again and WD will lose a customer forever. How would people judge a company with such a lousy customer service and web store.