- Portable Hard Drive: My Passport - P/N:WDBYFT0020BBL-0A
- My New Computer: Dell Inspiron 5570 AIO (I like it!)
- My OS: Windows 10 v1709
- My WD Software: Smartware
I did my last backup, onto My Passport, 2 weeks before my old Windows 10 Dell desktop crashed 3 weeks ago. I used the same Smartware on the old Dell desktop that I have been trying to use on the new Dell All-in-One (AIO) and the temporary new Dell laptop I have. On the old desktop, I never had a problem backing up or retrieving files.
After installing the onboard Passport software, the laptop found the files on the Passport. However, the “Retrieve” button remained greyed out and I could not get thelaptop to “Retrieve.” I did a workaround and used File Explorer to retrieve a document on which I needed to work.
Based on that problem, I installed, on the AIO, the latest versions of WD Passport software, including Acronis True Image. None of the current apps read My Passport backup. I don’t even understand Acronis and I’m a bit tech savvy. So, I uninstalled the latest updates, and installed the old Smartware, after first physically connecting the Passport. Smartware recognized the file structure on the Passport and created the list seen in the accompanying screenshot. HOWEVER, the “Retrieve” button is greyed out and unusable. So close, but so far away.
All I want to do is retrieve the most current folders and files in an orderly manner and install them on my new AIO. My sense is the fault lies with the latest version of Windows 10 and the WD software not talking to each other. Right now, I do not want to drag and drop using File Explorer. I’m concerned I will be copying folders with multiple older versions of documents onto the new AIO. My last backup is all I want to copy over.
If you have any ideas, your help will be most appreciated.
Thanks for reading this!