WD Smartware Retrieval

WD Software & Mobile Apps WD Software
1

I am hoping this is very simply and i am missing something very easy. I have now installed wd smartware and back up two laptops onto the MBL.

If I can on each computer I can restore files for that laptop. My question is what if one of my computers crashes how do I then retrieve from MBL that information. For example why can II not retrieve folders from laptop 2 onto laptop 1? I would have thought both laptops would appear as icons and then I could pick which one I want to treive files from the MBL and then decide where I would like to locate them.

Any help would really be appreciated.

Thanks

2

You can retrieve the backup from any of the computer into any of the other computers. Check the link for the steps to retrieve the files.

http://wdc.custhelp.com/app/answers/detail/a_id/3829/session/L3RpbWUvMTM0NzgyNjQ3NS9zaWQvcHBSYlFwNmw%3D

3

Yes I see this but what if the laptop with the files I want to recover from is not shown in the retrieval tab? I thought it would have shown the two laptops I have backed up, when I go onto each laptop and look at the retrieve I can only see the laptop I am using  and my concern is if one laptop dies how do I recover that information.