Wd smartware not working

hi i have got a passport essential when i forst got this drive it worked fine and now all i get is this error

Problem Event Name:    APPCRASH
Application Name:    WDDMStatus.exe
Application Version:
Application Timestamp:    4b58f038
Fault Module Name:    WDDMStatus.exe
Fault Module Version:
Fault Module Timestamp:    4b58f038
Exception Code:    c0000005
Exception Offset:    00013911
OS Version:    6.0.6002.
Locale ID:    2057
Additional Information 1:    f8bf
Additional Information 2:    87b488d27d6574c1fd476b8cbdaed518
Additional Information 3:    5302
Additional Information 4:    2e4e9382f16e883994e1ebd0bb1753bf

we have updated drivers and firmware it still will not work any ideas why as we have contacted western digital without a answer as yet many thanks

What Os do you have? Try uninstalling and getting the latest version from wd’s website