WD Smartware - My Livebook Duo Inaccessable For Backup

[pudealee]

Folks - I’m using Smartware version 2.4.12. Ever since I upgraded to Windows 10, my backups have not been running. When I open up Smartware, in the Home tab, it’s telling me that “Login Required” to access the My Book Live Duo. I back up to the SamrtWare folder on my drive. The Backup and Restore tabs are inaccessible. I have never had to do this before, nor I know what the username and password are. I’ve tried “admin” but no luck. I can access the drive on my network, and even remotely via “My Cloud” mobile app. Just can’t get Smartware to work right. Any ideas?

P. Lee

[ERmorel]

Hello,

Have you tried reinstalling the WD Smartware on that PC? If not, please try that.

Uninstall the app completely and try installing that again.

[pudealee]

Will I lose my backup settings if I do a complete reinstall of the WD Smartware software?