Wd Smartware keeps not recognizing My Cloud...Help!

Hello.

My OS is Windows 7 Ultimate 64 with all the updates installed.

The drive My Cloud has the lastest firmware installed v03.01.04-139 and is seen normally under My Network as a Computer

WD Smartware Version 2.2.1

Any ideas of what can be happening?

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Hello,

I recommend that you uninstall WD Smartware, restart the computer and then install WD Smartware latest version.

How to uninstall WD SmartWare Version 2.2.x and earlier from Windows (8, 7, Vista, or XP) and Mac OS…

http://www.wd.com/wdproducts/wdsmartwareupdate/wdsmartware.asp?id=wdfMyPassport&os=win