have a problem - WD Smart Ware does not see/recognise WD MyCloud.
Have it since Dec '13. Initially worked ok, took 20 something hrs to backup my data. I noted that after I hibernated my laptop, WD Smart Drive stopped seeing WD My Cloud. I could still see WD My Cloud from Windows (Win 8, I can copy files via Windows no problem), but WD Smart Drive didn’t see it (only Dropbox was visible). I checked a few sample files - it seems backup was being done even though WD Smart Drive software didn’t see My Cloud. Restarting helped for a while, but after hibernation problem reocurred. After 3 mth it stopped working. I tried connecting MyCloud with ethernet cable directly to the laptop, didn’t help. Few days ago, I uninstalled WD Smart Ware, downloaded the most recent one from WD website and installed. Backed up whole data again, 20 sth hours, worked fine for a day, but when I hibernated my laptop, WD Smart Ware doesn’t see WD MyCloud. Restart of the laptop hepled, but it is not a solution, it will drop again as it did many times.
Any ideas how to fix it?
Of interest - WD Quick View doesn’t work. It installs all right, but doesn’t launch. Press the icon - nothing happens, WD Quick View doesn’t start.