WD Security doesn't recognize WD Passport 4 TB as valid drive

WD External Drives WD Portable Drives
1

Hello,

i already have a WD My Passport Ultra 2 TB, where WD Security runs without problems.

Now I needed more space and that’s why I bought a WD Passport 4 TB yesterday in addition and updated the software (Utilities, Backup and the Security software).
Unfortunately neither the Utility-Program nor the Security-Program accepts the WD Passport 4 TB as a valid drive.

Is there already a solution or does anybody has an idea for this problem?? I am using Windows 10 …

Thanks in advance and best regards,
Chris

2

Are you able to use the drive without problems?
Have you tried formatting the drive on Windows 10?

3

the drive runs without problems on windows. I just plug it in and I can use it. I didn’t format it, it’s just like it was when I bought it …

4

I fixed the problem!!

The reason was the missing SES-Driver on the 4TB-Drive.
I downloaded it from the download page and installed it manually (the installation guide says, it will be installed automatically while running the installation routine, but it doesn’t).
Then I rebooted the system (shut down, remove the power, wait for app. 20 seconds and restart the system) and now everything is just fine.

Best regards,
Chris