WD Remote dropping connection

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

I have a WD TV Live SMP. It is connected to a home network via ethernet. There is a wireless router in the network.

I have WD remote installed on a Samsung Galaxy SII running android 4.0.4 when I install the app it connects to my wireless network the first time I open it. After I close the app and open it the next time. The app does not connect and all the menus are disabled. The only way I can reconnect to the network is to uninstall the app, reinstall it and open for the first time for successful connection.

Help…??

2

Try going to setting/applications/WD remote, and select the option to clear cache if it happens again.

3

Clear cache was not highlighted. Clicked clear data and that worked. A bit annoying if I have to do this every time!!