I purchased a recertified hard drive at Fry’s Electronics on October 23, which failed on January 2. Fry’s directed me to contact WD, who asked for a copy of the receipt which states
RECERTIFIED HARD DRIVE
90 DAY WARR…, WD7400ADFD
My response from WD ‘Raul’ was
Our records show this drive carries a R6 limited six month warranty. Limited warranty drives are not eligible for
warranty update. Please see your receipt, it states the limited warranty.
Can someone explain to me how WD can refuse to accept a return on a defective hard drive that was purchased
well within the 90 warranty period? Thank you!