WD Quick View / My Book Essential Edition Potential Software Bug

WD Software & Mobile Apps WD Software
1

Hi

I have recently had problems with reading data from my “My Book Essential Edition” drive after I installed “WD Quick View (1.0.1.3)” to monitor my new MyBookLiveDuo which I have setup as RAID1.

The “My Book Essential Edition” drive is fine, approximatly 75% full and is readable by other PCs.

My laptop is a DELL studio XPS 64Bit running Windows Vista Ultimate (Service Pack 1).

With WD Quick View installed I can see all of the top level directories but when I look in each directory they contain no data but the drive usage is reported as 368 GB in windows.

If I un-install WD Quick View, data can be accessed normally.

I believe that this could be a WD Quick View software bug!

Thanks

2

Jelly100 wrote:

Hi

 

I have recently had problems with reading data from my “My Book Essential Edition” drive after I installed “WD Quick View (1.0.1.3)” to monitor my new MyBookLiveDuo which I have setup as RAID1.

 

The “My Book Essential Edition” drive is fine, approximatly 75% full and is readable by other PCs.

 

My laptop is a DELL studio XPS 64Bit running Windows Vista Ultimate (Service Pack 1).

 

With WD Quick View installed I can see all of the top level directories but when I look in each directory they contain no data but the drive usage is reported as 368 GB in windows.

If I un-install WD Quick View, data can be accessed normally.

I believe that this could be a WD Quick View software bug!

 

Thanks

 

 

 

I don’t think there’s anything anyone can suggest on that. if you can confirm the files are seen when the QV is gone then call WD and report it.

3

Thanks for getting back to me on this.

I suspect that this is a QV software bug so I will be reporting it.

Thanks again