Wd passport wont load on media player

i loaded new videos on my hard drive and the media player won’t load files.Got it working twice then nothing.My laptop wont load it either.

Hello and welcome to the WD Community.

Test the unit on a desktop computer using the back USB ports of the computer to make sure that the unit is getting enough power.

Also if possible, try using a different USB cable.

thx Ermorel was able to download files to desktop.