Wd passport (wdbbep0010bbk-besn) not working

I have been using this 1TB external drive for almost a year. Suddenly it bacame inaccesible. The drive is detected by the OS (Win 7 x64bit). And it is asking to format the drive to use. I have some important files in it. I can hear clicking noise from the drive. I used Gsmart control to test the drive. i had attached the results herewith. It showed Current Pending Sector RAW value is 169. I read it is a bad thing on net. Can i able to recover the data?? Please guide me. 

Device Model:     WDC WD10JMVW-11AJGS0

Serial Number:    [[Deleted - Trancer]]

LU WWN Device Id: 5 0014ee 6ae2f8e5b

Firmware Version: 01.01A01

User Capacity:    1,000,204,886,016 bytes [1.00 TB]

Sector Sizes:     512 bytes logical, 4096 bytes physical

Device is:        Not in smartctl database [for details use: -P showall]

ATA Version is:   8

ATA Standard is:  ACS-2 (revision not indicated)

Local Time is:    Thu Jan 01 20:44:21 2015 IST

SMART support is: Available - device has SMART capability.

SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===

SMART STATUS RETURN: incomplete response, ATA output registers missing

SMART overall-health self-assessment test result: PASSED

Warning: This result is based on an Attribute check.

General SMART Values:

Offline data collection status:  (0x00)      Offline data collection activity

                                                                                was never started.

                                                                                Auto Offline Data Collection: Disabled.

Self-test execution status:      (  17)           The self-test routine was aborted by

                                                                                the host.

Total time to complete Offline

data collection:                                 (17040) seconds.

Offline data collection

capabilities:                                         (0x7b) SMART execute Offline immediate.

                                                                                Auto Offline data collection on/off support.

                                                                                Suspend Offline collection upon new

                                                                                command.

                                                                                Offline surface scan supported.

                                                                                Self-test supported.

                                                                                Conveyance Self-test supported.

                                                                                Selective Self-test supported.

SMART capabilities:            (0x0003)           Saves SMART data before entering

                                                                                power-saving mode.

                                                                                Supports SMART auto save timer.

Error logging capability:        (0x01)             Error logging supported.

                                                                                General Purpose Logging supported.

Short self-test routine

recommended polling time:         (   2) minutes.

Extended self-test routine

recommended polling time:         ( 191) minutes.

Conveyance self-test routine

recommended polling time:         (   5) minutes.

SCT capabilities:                       (0x7035)        SCT Status supported.

                                                                                SCT Feature Control supported.

                                                                                SCT Data Table supported.

SMART Attributes Data Structure revision number: 16

Vendor Specific SMART Attributes with Thresholds:

ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE

  1 Raw_Read_Error_Rate     0x002f   194   194   051    Pre-fail  Always       -       3208

  3 Spin_Up_Time            0x0027   181   173   021    Pre-fail  Always       -       1941

  4 Start_Stop_Count        0x0032   098   098   000    Old_age   Always       -       2183

  5 Reallocated_Sector_Ct   0x0033   200   200   140    Pre-fail  Always       -       0

  7 Seek_Error_Rate         0x002e   001   001   000    Old_age   Always       -       33513

  9 Power_On_Hours          0x0032   097   097   000    Old_age   Always       -       2808

 10 Spin_Retry_Count        0x0032   100   100   000    Old_age   Always       -       0

 11 Calibration_Retry_Count 0x0032   100   100   000    Old_age   Always       -       0

 12 Power_Cycle_Count       0x0032   100   100   000    Old_age   Always       -       958

192 Power-Off_Retract_Count 0x0032   200   200   000    Old_age   Always       -       488

193 Load_Cycle_Count        0x0032   191   191   000    Old_age   Always       -       28789

194 Temperature_Celsius     0x0022   102   095   000    Old_age   Always       -       45

196 Reallocated_Event_Count 0x0032   200   200   000    Old_age   Always       -       0

197 Current_Pending_Sector  0x0032   199   199   000    Old_age   Always       -       169

198 Offline_Uncorrectable   0x0030   100   253   000    Old_age   Offline      -       0

199 UDMA_CRC_Error_Count    0x0032   200   200   000    Old_age   Always       -       0

200 Multi_Zone_Error_Rate   0x0008   100   253   000    Old_age   Offline      -       0

SMART Error Log Version: 1

ATA Error Count: 73 (device log contains only the most recent five errors)

                CR = Command Register [HEX]

                FR = Features Register [HEX]

                SC = Sector Count Register [HEX]

                SN = Sector Number Register [HEX]

                CL = Cylinder Low Register [HEX]

                CH = Cylinder High Register [HEX]

                DH = Device/Head Register [HEX]

                DC = Device Command Register [HEX]

                ER = Error register [HEX]

                ST = Status register [HEX]

Powered_Up_Time is measured from power on, and printed as

DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,

SS=sec, and sss=millisec. It “wraps” after 49.710 days.

Error 73 occurred at disk power-on lifetime: 2807 hours (116 days + 23 hours)

  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  – -- – -- – -- –

  04 51 02 00 00 00 00

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  – -- – -- – -- – --  ----------------  --------------------

  e1 00 02 00 00 00 00 00      00:37:27.769  IDLE IMMEDIATE

  ec 00 01 00 00 00 00 00      00:37:27.768  IDENTIFY DEVICE

  e1 00 0f 00 00 00 00 00      00:37:19.570  IDLE IMMEDIATE

  e1 00 02 00 00 00 00 00      00:37:18.435  IDLE IMMEDIATE

  ec 00 01 00 00 00 00 00      00:37:18.434  IDENTIFY DEVICE

Error 72 occurred at disk power-on lifetime: 2807 hours (116 days + 23 hours)

  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  – -- – -- – -- –

  04 51 0f 00 00 00 00

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  – -- – -- – -- – --  ----------------  --------------------

  e1 00 0f 00 00 00 00 00      00:37:19.570  IDLE IMMEDIATE

  e1 00 02 00 00 00 00 00      00:37:18.435  IDLE IMMEDIATE

  ec 00 01 00 00 00 00 00      00:37:18.434  IDENTIFY DEVICE

  ec 00 01 00 00 00 00 00      00:36:52.096  IDENTIFY DEVICE

Error 71 occurred at disk power-on lifetime: 2807 hours (116 days + 23 hours)

  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  – -- – -- – -- –

  04 51 02 00 00 00 00

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  – -- – -- – -- – --  ----------------  --------------------

  e1 00 02 00 00 00 00 00      00:37:18.435  IDLE IMMEDIATE

  ec 00 01 00 00 00 00 00      00:37:18.434  IDENTIFY DEVICE

  ec 00 01 00 00 00 00 00      00:36:52.096  IDENTIFY DEVICE

Error 70 occurred at disk power-on lifetime: 2807 hours (116 days + 23 hours)

  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  – -- – -- – -- –

  04 51 02 00 00 00 00

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  – -- – -- – -- – --  ----------------  --------------------

  e1 00 02 00 00 00 00 00      00:35:03.637  IDLE IMMEDIATE

  ec 00 01 00 00 00 00 00      00:35:03.636  IDENTIFY DEVICE

  b0 d0 00 00 4f c2 00 00      00:34:51.614  SMART READ DATA

Error 69 occurred at disk power-on lifetime: 2807 hours (116 days + 23 hours)

  When the command that caused the error occurred, the device was active or idle.

  After command completion occurred, registers were:

  ER ST SC SN CL CH DH

  – -- – -- – -- –

  04 51 02 00 00 00 00

  Commands leading to the command that caused the error were:

  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name

  – -- – -- – -- – --  ----------------  --------------------

  e1 00 02 00 00 00 00 00      00:30:48.629  IDLE IMMEDIATE

  ec 00 01 00 00 00 00 00      00:30:48.628  IDENTIFY DEVICE

  b0 d0 00 00 4f c2 00 00      00:30:36.469  SMART READ DATA

SMART Self-test log structure revision number 1

Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error

1  Short offline       Aborted by host               10%      2808         -

SMART Selective self-test log data structure revision number 1

 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS

    1        0        0  Not_testing

    2        0        0  Not_testing

    3        0        0  Not_testing

    4        0        0  Not_testing

    5        0        0  Not_testing

Selective self-test flags (0x0):

  After scanning selected spans, do NOT read-scan remainder of disk.

If Selective self-test is pending on power-up, resume after 0 minute delay.

Hello,

It is possible the partition is corrupted and you will have to format the drive in order to use it again.  It may be possible to still extract the data utilizing data recovery software. There are several kinds of Data Recovery software available. If you do a web search for Data Recovery it will yield plenty of data recovery software options.

Thanks mate. But is it the only option? I cant format and recover everything. There are files with almost 600GB space.

Hi I’m Andrew. I have the similar issue with my 2TB drive. And it has only been 3 months since I purchased it.

Is there any WD service center that can assist on the data recovery and format it for me?

I am in Penang Island, by the way. Thanks.