I used to access my files using WDSync where I used a username and password/passnumber. I had two different users here. It then asked me once if I wanted to update. I stupidly agreed to the update but have been unable to access my files since then. WDsync disappeared and although I have downloaded it again from the website, I cannot use my old username and password. It just asked me to create a new profile.
I have had terrible trouble trying to get support from WDC - no response to email support cases created and telephone support has not worked. Does anyone know how to fix this or at least access the old files so that I can save them and then get rid of this passport.
I really need my files. I think they are still there as it says that 43GB is used.