WD Passport not backing up all the files

Hopefully I’m in the right place for this question :slight_smile:

I have a Music folder on my PC and I updated the songs under Earth Wind and Fire and Merle Haggard. They were both changed so much I went into the Passport through File Explorer and deleted the folder underneath the names of those artists. Passport has been plugged in for two days now, and blinking like it’s doing something, but I keep checking those two artists and no songs have been copied over. Should I just manually copy the folders under the artists to the Passport, but then what’s the purpose of having it if I have to copy the files over?

Hi Robert_Schultz,

Have you configured the automatic backup? If not, then you should refer to the link given below in order to know how to create the automatic backup using WD Backup.

It is a serious issue that you are facing. Have you got your answer or I suggest you consult with hp support assistant? They will tell you hot to solve this issue within a short span of time and most of the time the solution is enough.

The above answer is correct if you are using HP computer then get help from HP Support Assistant to fix WD passport issue.