WD Passport causes system reboot


#1

I seem to be having quite a problem with my 500 gb Western Digital My Passport Exernal Hard Drive. The first time I plugged the hard drive in, it brought up Microsoft wizard and the setup was not completed. When I went to plug in the external the second time, it connected but within 5 seconds there was a blue screen that said BAD_POOL_HEADER. This message only stays up for about a second and then the computer would restart. If you left the external plugged in, after the computer logged into a name, the system would reboot again. I tried it with 4 other computers and it worked fine with all of them. Why is my computer not allowing for the external to boot up. I have a 2005 Compaq nx6110 (HP) Intel Celeron M Laptop. One of the other computers I tried was a more equipped version of my computer and it worked fine there too. Any ideas?


#2

Same thing has happened to me today. Got it out the box, plugged it in and got the blue screen treatment,

then the PC crashed.

Totally useless.


#3

What is even weirder is that on the 4 other computers i tried it on, it worked perfectly. I wonder if it just certain models of the computers. Either way, somebody from WD needs to look into that and fast because i’d like it if i could back up all that information.


#4

What systems are you guys using?  And are any of you using addin Sata cards?


#5

I have 2 different computers, a Dell Desktop and a Toshiba laptop.  Both run XP Professional.  Every time I plug in my Passport hard drive, it reboots the computer.  Any suggestions?


#6

#7

This sounds like could be related to the VCD.  Check out the link below and see if that helps.

Answer Title: My PC crashes with a BSOD when installing a WD (+ SmartWare) external drive on a system running Sonic DLA

Answer Link: http://wdc-es.custhelp.com/cgi-bin/wdc_es.cfg/php/enduser/std_adp.php?p_faqid=3818