WD MyCloudExtra Ultra Mobile App not connnecting

After a recent upgrade to OS 5, the mobile app stopped connnecting. See attached message presented on the App.

@DeanShort
As you may know you need to use My Cloud OS 5 Mobile app and My Cloud OS 3 Mobile app doesn’t work with OS 5 firmware.

So you need to reconfigure your cloud service, add user and then install the Mobile app.

The below KBA might help you to solve the issue.

https://support-en.wd.com/app/answers/detail/a_id/29448

Thanks but I did all that with the firmware migration. Had it all up and working great for a couple of months and then the cloud access stopped working.