Purchased a WD My Book 5tb last week. Seemed to be fine until I start transferring my files. while copying files over, it disconnects and I need to manually unplug /plug usb cable to reconnect. I have had to do many times until my files were all copied over. Could anyone please help with any suggestions why it loses connection , but only when transferring files. If I leave it idle, it stays connected and is available without issues. I have two older usb ext drives that do not have these issues.
I have turned off sleep for drives, checked for firmware updates and checked for updated drivers. .
Dell XPS 8900
win 10 home
Thank you in advance