WD Mybook 2006-2008-ish (WD10000C033-000) | Access Issues

WD External Drives External Drives for PC
1

Hi there,

I’m looking to gain access to an old external WD My book hard drive of mine from around '06-'08 - serial number WD10000C033-000. The hard drive is recognized on my device manager as a disk drive and in a separate category named “WD Drive Management Devices”.
diskdrives

The issue I’m having is it will not let me access the drive. It does not show up on my PC as a device/drive in the file manager window.

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I have the most recent drivers downloaded.
I am running the device on a windows 10 OS.

Not sure where else to go as customer service did not call me back.

2

Hi @shortwave,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask

3

Hi, thank you for the link. Unfortunately there is an error and the system will not allow me to submit a ticket.
error

after that message, it just has this loading symbol which I assume isn’t loading anything since I let it sit for about 5 minutes.

loading