I’m new here but pardon me for being pissed. I bought the My Passport Ultra 1TB 2 weeks ago. The box stated it comes with Smartware Pro. However the actual version inside the HDD is a non-pro version. I searched around the forums a little and learnt that there’s probably some email I’m supposed to receive with the activation code inside.
Fine. I explored. I launched the WD Utility and registered my drive there and the message said I would receive some confirmation email or something. I thought that should be it. But nothing came. I tried registering again and this time the message said this drive is already registered.
I went online to WD Support Portal, registered myself, raised a support case on 25th May, and till now it’s still open. Is this their usual efficiency or am I expecting too much?
Oh, and remember the “registered” status in the Utility program? The online portal showed nothing. Nevermind. I tried to register the drive in the portal. Whenever I clicked submit (or is it “continue”), the refreshed page always showed a blank window… zero entry in the “registered product” window. I did this at least 5 times and never got my drive registered.
Does anyone face the same problem? I’m kinda left stranded (although I can still use the non-pro, but that’s not the point). I just raised another support case pointing to the earlier one, voicing my unhappiness. Not sure if it will help lol…
If I’m missing anything (especially regarding the activation thingy), please enlighten me! Thanks a lot!