WD My Passport Studio not showing up on computer


#1

I have a WD my passport studio portable hard drive which is not showing up on my computer. In device manager it shows up as" WD drive management devices" and " wd SES device". I uninstalled and re installed = same issue. I updated driver and windows says " i have the latest driver installed. I am running on windows 10 64 bit.
I unplug laptop from surge protector and plug directly into wall outlet and the unit spins and then stops - is this normal? light is blinking on device and is connected via usb cable… any advise or suggestions will be great-full.
Is this external drive Mac specific and cannot be used on windows ? Drive is working on apple computer via usb or fire wire connection. Can I reformat to work on windows 10?

Thanks
dbeast


#2

Hello dbeast,

You should try contacting WD’s Technical Support about this for live assistance and troubleshooting

To Contact WD for Technical Support

The link below will allow you to call support