Successfully followed the links on the WD My Passport website to delete all data to enable me to change from a Mac to Windows. Since then whenever I try to back up to the drive on Windows 10 Home, it shows the drive is ‘Disconnected’.
I’ve sought advice from WD and followed their advice and links, but no further forward. Have run the two ‘Device Status’ checks and they came out as working OK, but when I tried to do the ‘Complete Drive Status’ Test it showed ‘Complete Drive Test Failed’. I did this complete test as the WD still wouldn’t back up to Windows and showed ‘Disconnected’ still after initially showing 'Backing Up.
UPDATE the Complete Drive Test has now run and shows that it passed the procedure. Why won’t it then connect the My Passport drive to the laptop (as shown in Disc Management as being present)?
Can anyone please, please, please advise how I connect the drive again?
Thanks in advance!