WD My Passport not working on specific computer

WD External Drives WD Portable Drives
1

Hi All,

My WD Passport is not working on one (only) of my computers.

I have looked at other posts on the forum, but they seem to be about the drive not working at all.

My drive works fine on the computer I initally ran it from, but it doesn’t work on one of my other computers

Both computers have same setup - Windows 7.

The only difference is that the first computer only had Drves C and D such that Passport took E and F.

The computer it won’t run on has drives C,D,E,F,G

In Computer>Manage, Passport Smatware CD shows as Drive H:, but data drive shows as unrecognised. Shows as Disk 1 but it won’t let me assign a drive letter.

I tried renaming E,F,G to X,Y,Z but that didn’t work.

Please don’t advise me to reformat the drive or use file recovery software. I can get the files off by using my other computer, I just want to be able to access the Passport on my main computer.

Thanks

2

There is chance that this computer has limited power in its USB ports.  You may contact WD support and ask for a USB Power Booster cable.

3

Hi Vadir

Thanks for the suggestion - I’ll give it a go.

This could be on the right track as drives didn’t display at all when I connected passport using a USB extension lead.

Neil

4

WD also recommends not using cables longer than the one supplied or a hub.

Joe

5

Hi guys,

thanks for suggestions but no luck !!

I tried a powered USB hub, which didn’t help.

In the end I gave up and reformatted the drive using the HP USB format application (at least this recognised the drive and allowed me to format).

Also in my searches I found posts regarding removing the VCD. I though I might be the only person who couldn’t se the purpose in this “feature” !!!

I found the link to WD update that gives you the option to disable VCD which I have done.

Thanks anyway

Neil