WD My passport access denied

I use the Unlocked to open the hard drive but today it gave
WD Passport permission issue
access denied error. I am able to open the folders but not able to view or delete files. I used a cord from another hard drive and received the same result. I attempted to change the permission without success.
Please help! I have documents since 2001 saved in this back up drive.
WD Passport permission issue1

Hi @Suspended24,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:

Thank you Keerti for this suggestion. I have now submitted this query and keeping my fingercrossed that someone with a solution will get in touch.