Wd my cloud trouble uploading photos and videos

I have a my cloud 2TB all set up on my home network with remote access. I use the android app wd my photos on my Samsung S3 mini. 

For some reason photos stoppped automatically uploading to my cloud from my phone. I reset my cloud then all seems to be fine again for a couple of days then the same thing will happen again.

Looking for advice on this. I have already tried the following solutions:

turned off auto sleep mode

set the my cloud to a static ip address

These solutions have not worked can anyone please help?

You can try disabling and then enabling remote access.

If you still have issues after that make sure to contact support.